PRIVACY POLICY

Last updated: 11 October 2026

CHAOS Australia (“CHAOS”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit chaosstreetwear.com, purchase products or tickets, submit a form, create an account or subscribe to updates.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• your name;
• email address and telephone number;
• billing and delivery addresses;
• order, product, payment-status and delivery information;
• event ticket and attendance information;
• account and login information;
• messages, enquiries, reviews and other information you provide;
• your email and SMS marketing preferences;
• device, browser, IP address and website usage information; and
• information collected through cookies and similar technologies.

Payments are processed through third-party payment providers. We do not directly store your complete payment-card details.

1. HOW WE COLLECT INFORMATION

We may collect personal information when you:

• place an order or purchase a ticket;
• create or use an account;
• complete a contact or subscription form;
• contact us through email, social media or our website;
• attend or register for an event;
• enter a promotion or competition; or
• browse or interact with our website.

We may also receive information from service providers involved in payments, website hosting, ticketing, delivery, analytics or marketing.

1. WHY WE USE YOUR INFORMATION

We may use personal information to:

• process, fulfil and deliver orders;
• process event registrations and tickets;
• provide order, delivery and event updates;
• respond to questions and support requests;
• manage returns, refunds and disputes;
• operate and improve our website, products and events;
• prevent fraud, misuse and security threats;
• maintain business and transaction records;
• comply with legal obligations; and
• send promotional email or SMS messages where we have your consent or are otherwise permitted by law.

Providing some information is optional. However, we may not be able to process an order, issue a ticket or respond to an enquiry without the information required for that purpose.

1. EMAIL AND SMS MARKETING

We send promotional emails or SMS messages only where consent has been provided or where otherwise permitted by law.

Choosing email updates does not automatically consent to SMS updates, and choosing SMS updates does not automatically consent to email updates.

Marketing messages will identify CHAOS and provide a way to unsubscribe. You may withdraw your consent at any time by using the unsubscribe option in the message or contacting us. Unsubscribing from marketing does not prevent us from sending necessary transactional messages about an order, account, ticket or event.

1. WHEN WE SHARE INFORMATION

We may disclose relevant personal information to trusted service providers that help us operate, including providers of:

• website hosting and ecommerce services;
• payment processing;
• shipping and delivery;
• event registration and ticketing;
• email and SMS communications;
• analytics, advertising and website security;
• customer support; and
• professional, accounting or legal services.

We may also disclose information where required by law, to respond to legal processes, to protect our rights or safety, or in connection with a genuine sale or restructuring of the business.

We do not sell personal information.

1. OVERSEAS SERVICE PROVIDERS

Some technology and service providers may store or process information outside Australia. The countries involved may vary according to the provider’s systems and locations.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately. Third-party providers may also process information under their own privacy policies.

1. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, understand website traffic, improve performance and support advertising.

You can control cookies through your browser and any cookie controls displayed on our website. Disabling some cookies may affect website functionality. Further information is available in our Cookie Policy.

1. DATA SECURITY

We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

However, no website, database or internet transmission is completely secure. You should protect your passwords and contact us if you believe your account or information has been compromised.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations.

When information is no longer required, we take reasonable steps to delete it or remove identifying details, subject to legal and technical requirements.

1. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

You may also request deletion of information where appropriate, although some information may need to be retained for legal, transaction, fraud-prevention or dispute-resolution purposes.

To make a request, use the Contact page at chaosstreetwear.com. We may need to verify your identity before completing the request.

1. CHILDREN’S PRIVACY

Our website is not directed specifically at children. A person under 18 should have permission from a parent or legal guardian before making a purchase or providing personal information.

1. THIRD-PARTY LINKS

Our website may link to third-party websites and social-media platforms. Their privacy practices are governed by their own policies, and we are not responsible for how they handle information outside our website.

1. PRIVACY QUESTIONS AND COMPLAINTS

If you have a privacy question, request or complaint, please contact us through the Contact page at chaosstreetwear.com.

Please provide enough information for us to understand and investigate the issue. We will respond within a reasonable period.

If the Privacy Act 1988 applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, technology or legal obligations change. The latest version will be published on this page with an updated date.