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REFUND POLICY

Last updated: 11 October 2026

This Refund Policy applies to products and event tickets purchased through chaosstreetwear.com.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

  1. CHANGE OF MIND

CHAOS does not offer refunds, exchanges or store credit where a customer:

• changes their mind;
• orders the wrong size, colour or product;
• finds an item cheaper elsewhere;
• no longer wants or needs the item; or
• fails to review the product description or size information before purchasing.

Please review all product details and sizing information carefully before placing an order.

  1. FAULTY OR INCORRECT PRODUCTS

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Contact us if a product is:

• faulty or unsafe;
• materially different from its description or images;
• incorrect compared with what you ordered;
• damaged before or during delivery; or
• otherwise not of acceptable quality.

The remedy available will depend on the circumstances and whether the problem is major or minor.

For a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to repair or replace the product within a reasonable time. Other remedies may apply where required by law.

  1. SALE AND LIMITED-RELEASE ITEMS

Sale, promotional, discounted and limited-release products are not eligible for change-of-mind returns.

However, these products retain all rights and remedies available under Australian Consumer Law if they are faulty, unsafe, incorrectly supplied or materially different from their description.

  1. BALACLAVAS AND HYGIENE-SENSITIVE ITEMS

For hygiene reasons, balaclavas, face coverings and similar products cannot be returned for change of mind once their packaging has been opened or they have been tried on or worn.

This hygiene exclusion does not remove any rights relating to a faulty, unsafe, incorrectly supplied or incorrectly described product.

  1. HOW TO REPORT A PROBLEM

Use the Contact page at chaosstreetwear.com and provide:

• your full name;
• order number;
• a clear description of the problem; and
• photographs or video showing the product, fault, packaging and shipping label where relevant.

Do not return an item before receiving return instructions from CHAOS. Providing photographs helps us assess the issue but does not remove any rights you have under Australian Consumer Law.

  1. RETURN POSTAGE

Where a product is confirmed or reasonably likely to have a fault covered by Australian Consumer Law, or CHAOS supplied the wrong item, we will arrange or reimburse reasonable return postage where required by law.

If CHAOS agrees to accept a return for another reason as an exception, the customer is responsible for return postage and safe delivery of the item.

  1. PRODUCT ASSESSMENT

We may reasonably inspect or assess a returned product before providing a remedy.

A remedy may not be available where the problem was caused by misuse, accidental damage, improper washing or care, ordinary wear and tear, unauthorised alteration, or a fault that was clearly disclosed before purchase.

This does not affect rights that cannot legally be excluded.

  1. REFUNDS

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the bank or payment provider. Original delivery charges will be refunded where required by Australian Consumer Law.

  1. PRE-ORDERS

A pre-order cannot be cancelled solely because of a change of mind.

If a pre-order is significantly delayed, cannot be supplied or otherwise fails to meet an applicable consumer guarantee, we will provide an update and any remedy required by Australian Consumer Law.

  1. EVENT TICKETS

Event tickets are not refundable where an attendee changes their mind, cannot attend, arrives late or is removed for unsafe, abusive or unlawful behaviour.

If an event is cancelled, postponed or significantly changed, ticket holders will be informed of the available options and provided any remedy required under Australian Consumer Law.

  1. CONTACT

To request assistance with a product, order or ticket, use the Contact page at chaosstreetwear.com and include your order or ticket number.

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